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Education and Training

  1. Blue Lion Collaboration Skills Training 
  2. Blue Lion Customer Service Training
  3. Blue Lion Advanced Negotiation Training
  4. Blue Lion Advanced Mediation Training
  5. Blue Lion Operations Course
  6. Blue Lion Orientation Course

Steps

Step1 – Prepare

Step 2 –  Practice the Golden Rule

Step 3 – Communicate/Negotiate

Step 4 – Seek Facilitation/Mediation

Step 5 – Refer to a Higher Authority

Step 6 – Take Other Action

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Blue Lion Toolkit

1. Clauses and Covenants
2. Collaboration Steps
3. Communication Skills
4. Conflict Grid
5. Conflict Resolution Options
6. Decision Making: Three Types
7. Definitions
8. Facilitation/Informal Mediation
9. Grid Case Sample
10. Initiating a Concern/Complaint
11. Interpersonal Peacemaking
12. Mediation Rules
13. Mediation Steps
14. Negotiation Steps
15. Ombuds Model
16. Readings
17. Reconciliation
18. Responding to a Concern
19. ScriptsLight Duty, Performance Evaluation, The Problem With This Team, Flying Higher
20. Standard Solutions
21. The 12 Steps
22. The Two-Track Model of Attorney Representation
23. Integrative Solutions
24. How to Lead a Meeting
25. Serenity Prayer

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